Frequently Asked Questions
Delivery & Shipping
No, we offer free delivery on all orders across Bharat.
When placing the order, you can select the shipping method displayed as per your pincode and the duration of the delivery shall be displayed. We usually take about 1-5 working days to deliver your order.
Once the order is placed the shipping/delivery address cannot be changed/modified.
If your order is still not shipped after the order is confirmed, please reach out to us on support@tailoraedge.com. We will be happy to assist you.
If you have selected Cash on Delivery (COD), you can convert it to a prepaid payment before your order is fulfilled. However, prepaid orders cannot be changed to COD. To request a change, please contact our customer support team with your order details.
If your order's outer packaging is damaged or unsealed at the time of delivery, please do the following:
- Do not accept the package: Return it to the delivery agent immediately.
- Contact our support team: Inform us about the issue along with your order details and, if possible, share photos of the damaged packaging.
Our team will assist you in resolving the matter promptly. Your satisfaction is our priority!
Returns & Exchange
We accept Returns & Exchanges within 7 days from the date of delivery. Example: If your order is delivered on Jan 1st, we accept returns until Jan 7th.
No, We offer free returns & Exchanges for a period of 7 days from the date of delivery. If you face issues, please contact us at support@tailoraedge.com
Kindly contact our Customer support team for assistance regarding this and we assure your issue will be resolved promptly and hassle-free.
To Place a Return/Exchange request Click here
Products and Sizing
We offer a comprehensive size guide on each product page to help you choose the perfect fit. If you're between sizes, consider picking the next size for better comfort.
Currently, we do not offer custom tailoring. However, our pieces are crafted to provide a tailored feel for various body types.
If you're between sizes, we recommend selecting the size based on your preferred fit—choose the larger size for better comfort.
To measure yourself, use a soft measuring tape and measure your chest, waist, and hips. Compare these measurements with our size guide for the best fit.
Materials & Care
We recommend following the care instructions that come in with the garment. Typically, our clothing is machine washable in cold water with like colours and should be air-dried.
Our garments are pre-shrunk, so minimal shrinkage may occur after the first wash. Please follow the care instructions to maintain the garment's fit and quality.
Cash on Delivery (COD) Orders & Returns
Yes, we accept Cash on Delivery (COD) as a payment option. Please note:
- A ₹100 charge applies to all COD orders.
- The maximum order value for COD is ₹4,999.
- You can convert your COD order to prepaid before it is fulfilled.
- Enjoy a 5% discount on all prepaid orders.
Yes, you can return products purchased using the COD payment option as per our return policy. The refund will be processed through UPI or to your preferred bank account once the return is approved.
No, the COD fee is a convenience charge and is non-refundable. This fee is applicable to all orders placed using the Cash on Delivery payment method and will not be included in the refund amount.
Refunds for COD orders are processed through UPI or can be transferred to your bank account. Please ensure your bank details are accurate when requested during the return process.
Returns are free of cost. However, the original COD fee will not be refunded.
Products & Brand
Tailoraedge combines timeless design with modern comfort, emphasizing meticulous craftsmanship and quality materials, all proudly made in Bharat.
Yes, we release new collections seasonally, each featuring a carefully curated selection of timeless pieces designed for year-round wear.
Currently, Tailoraedge products are available exclusively online. Sign up for our newsletter to be the first to know about any future retail locations.
Restocking depends on the demand and availability of materials. For popular items, we aim to restock as quickly as possible.