Help Center

Get quick answers to your questions about orders, fits, and our fabric technology. Select a category below to find exactly what you need.

Orders & Logistics

How long does it take to ship my order?

We process and ship all orders within 24 working hours. Please note that Sundays are excluded from shipping cycles as our logistics partners are offline.

What are the delivery timelines?

We prioritize speed based on serviceability by our logistic partners. All orders are shipped via Express Air Shipping.

  • All orders are estimated to be delivered between 1-5 days depending on the region/pincode.

At times the order delivery can get delayed due to operational constraints/bad weather conditions/unavoidable closures & other issues faced by our logistics partners.

Note: Actual delivery time may vary slightly depending on your specific region.

Are there any shipping or COD charges?

No. At Tailoraedge, shipping is free on all orders across Bharat. We also do not charge any extra fees for Cash on Delivery (COD), irrespective of the payment method you choose.

How can I track my package?

Once your order is dispatched, you will receive a tracking link via whatsapp, email and SMS. You can use this link to monitor your shipment's journey in real-time.

Can I change my delivery address after placing an order?

Since we ship within 24 hours, please contact our support team immediately if you need to make changes. Once an order has been picked up by our courier partner, we are unable to redirect it.

Contact our Customer Support via
Whatsapp - Mon-Sat (11AM - 6PM)
Call - Mon-Sat (11AM - 6PM)
Email - 24/7

Returns, Exchanges & Refunds

What is your return and exchange policy?

We offer a 7-day free return or exchange window from the date of delivery. Whether it's a size issue or a change of mind, you can initiate a request within this period at no extra cost for the first attempt.

How do I initiate a request?

You can raise a request through our Return/Exchange Dashboard or contact our Support Team. Please ensure the products are unworn, unwashed, and have all original tags intact to ensure a smooth approval process.

Is there a fee for multiple exchanges on the same order?

Yes. While the first exchange is free, any subsequent return or exchange requests for an already-exchanged order will incur a flat ₹300 reverse fee. For returns, this amount is deducted from your refund; for additional exchanges, a payment link will be shared by our team.

How and when will I receive my refund?

Refunds are initiated only after the product reaches our warehouse and passes a quality check—not immediately upon courier pickup.

Once processed:

  • Prepaid Orders: Auto-refunded back to your original payment method.
  • COD Orders: Refunded via UPI.

What if my pin code is unserviceable for reverse pickup?

In cases where our courier partners cannot service your region for a pickup, you can ship the product back to us via Speed Post. We will fully refund any shipping charges you incur. In such scenarios, our support team will reach out to you directly via our official WhatsApp or email channels to coordinate.

Fit & Sizing

What is the difference between Tailored Fit and Relaxed Fit?

We have engineered two distinct fits to suit your preference:

  • Tailored Fit: Designed with slightly more leg space so they never feel skinny or restrictive. This fit provides a clean, polished look with the utmost comfort.
  • Relaxed Fit: A straighter cut with ample breathable space from the thighs down to the leg opening (for bottomwear) or throughout the entire garment (for topwear).

How do I ensure I choose the correct size?

To help you find your perfect fit with ease, please refer to our Size Guides & Size Chart available conveniently near the Size Selector on every product page. These charts provide specific measurements for both our Tailored and Relaxed silhouettes.

Do you offer specialized cuts like Bell Bottoms or Boot Cuts?

Yes. Under our Relaxed Fit category, we have introduced specialized silhouettes including Relaxed Bell Bottom Trousers and Relaxed Boot Cut Denims for those looking for a vintage yet comfortable aesthetic.

Which categories are available in these fits?

You can find both Tailored and Relaxed fits across almost all our categories, including Shirts, Trousers, Cargos, and Denims. The only exception are our Jackets & Shorts, which are designed with a singular focus on tailored utility.

What if the fit isn't right after I try it on?

No worry. If the size or fit isn't exactly what you expected, you can initiate a free exchange within 7 days of delivery. We want to ensure you are completely satisfied with the look and feel of your Tailoraedge essentials.

Payment Offers

Do you provide any offers for prepaid orders?

Yes, we provide Instant off on all prepaid orders to provide customers with maximum value on their purchases:

  • 5% Off on all orders up to ₹2,499.
  • 15% Off on all orders over ₹2,499.

How do I get a offer for my next purchase?

We value your honest feedback. Our verified customers receive a special review coupon for their future orders after submitting a review or feedback through the official forms we send via Email and WhatsApp.

Can I combine multiple discount codes?

Typically, our system accepts one primary discount code per order which can only be the review coupon and we do not provide any other type of discount codes. However, our Instant prepaid offers are automatically applied at checkout, making it easy to save based on your cart value.